Tomorrow comes a lot sooner than it used to in the auto service world. Technology makes its way from an engineer’s desk to the showroom and eventually to repair shops with Camaro-like velocity.
That’s no problem for Jayson Wolcott, owner of 212th Automotive in Kent, Wash. GM Technical Training Clinic programs hosted by his local GM wholesale parts dealer have his shop ready to do business.
He most recently attended clinics on Supplemental Restraint Systems, Interior Climate Control and New Vehicle Technology. “They’re all awesome,” says Wolcott, who brings along his entire staff of technicians and service writers.
“It doesn’t cost them anything, and they know the information is valuable,” he adds.
That knowledge is put to immediate use, even when the shop isn’t performing the actual job. “In the world of independents, we don’t see a lot of these repairs right off since they fall under the warranty,” Wolcott explains. “A lot of the time we’re still the first place a customer calls so we need to be able to discuss it.”
The clinics too are a key part of seeing “what’s coming down the line.” They provide insightful training Wolcott says he can’t get anywhere else.
GM Technical Training is Free to Attend for Independents
That’s just one of the benefits that comes with his close relationship with a local GM wholesale parts dealer. Another is the ready access to GM parts, which are becoming increasingly important to Wolcott’s business.
“We’re using them more so now than ever before,” he says. “The quality of the aftermarket stuff has been getting worse and worse. We’re trying to eliminate comebacks by going with GM.”
By working with his local dealer, Wolcott is able to head off an expensive problem. He also can meet the future head on with convenient, free education.
When the next clinic is offered, Wolcott says enthusiastically, “We’ll be there.”
Category: Trainers Corner